Refund policy


4. Disclaimer

According to § 312g Abs. 2 Nr. 1 BGB (German Civil Law) no cancellation right applies for pieces that are individually custom-made for the customer. For all other orders, the following cancellation right applies:

Cancellation Policy

Cancellation Right

The customer may step back from this contract within the first 14 days after making the order, without naming any reasons. Cancellation period is exactly 14 days starting the day the purchase has been handed over to the customer or a third party that is not the carrier

or if you ordered one or more products all in 1 order and they are being transported to you or have arrived at the final destination

or if you or a third party of your choice, who is not the carrier, has confirmed to have received the last purchase or all parts of the purchase in case they were sent seperately.

In order to practice your cancellation right, you will have to declare this decision to step back from this contract clearly (via mail, fax or email) and direct it to: Galerie Roschlaub GmbH, Mittelweg 21, 20148 Hamburg, Deutschland, Tel.: +49 (0)40 414 669 55, E-Mail: . Although it is not mandatory, you may use the attached example document to do so. This declaration has to be received by Galerie Roschlaub before the last day of the cancellation period.

Consequences of the cancellation

In case you step back from this contract, we are obliged to return all payments to you including delivery expenses (excluding extra expenses as a result of a different delivery method other than the cheaper standard delivery, chosen by the customer) immediately and no later than 14 days after we received your cancellation. If not agreed otherwise we will return your money using the same method you used for the purchase. We will not charge you any extra fees for the cancellation. We may hold back the payment until we receive the purchased items or prove of the delivery, depending on which happens first.

Your purchased items are to be returned immediately and no later than 14 days after the cancellation. If you send it back within 14 days, you are still within the cancellation period. Return delivery is at your expense. You are only liable for any loss in value if this loss is an obvious result of your treatment and does not require any more tests.